Gift Card Troubleshooting Guide

Solve common gift card issues quickly with our comprehensive troubleshooting guide

Why is my Visa gift card not working?

Check your card balance before making purchases. Even if you think you have enough, some merchants place holds that exceed your available balance.

Solution: Check your balance at our balance checker or call the number on your card.

Many Visa gift cards require activation before first use, especially those purchased at retail locations.

Solution: Visit our card activation page or call the activation number on your card.

Double-check all details: card number, expiration date, CVV, and billing address.

Solution: Verify all information matches exactly what's on your card and any registration details.

Some merchants don't accept gift cards for certain purchases (subscriptions, recurring payments, etc.).

Solution: Contact the merchant to confirm they accept Visa gift cards for your purchase type.

Check the expiration date on your card. Expired cards cannot be used for purchases.

Solution: If recently expired, contact customer service for possible replacement options.

Ensure you're entering the correct 16-digit card number, expiration date, and CVV code.

Some cards require additional information like ZIP code or personal details during activation.

Activation can take 15 minutes to 24 hours to complete. Don't attempt multiple activations.

If activation fails repeatedly, contact customer service with your card details ready.

Clear your browser cache, try a different browser, or check your internet connection.

Verify you're using the correct balance check website for your specific card type.

Make sure you're entering the 3-digit CVV code from the back of your card correctly.

If these solutions don't resolve your issue, contact our customer support:

Hours: Monday-Friday 8AM-8PM EST